Your Safety Is Our Top Priority

We recognize the concern surrounding COVID-19 (Coronavirus) and we are taking every precaution to protect the safety of our members and staff, while still providing members with the banking services they need during this challenging time.

FACE COVERINGS Expand/Collapse

We are in cooperation with rules and regulations set out by the Government of Ontario regarding face coverings. Face coverings are required to be worn by our members when entering any of our branches, unless you have a medical condition or disability that inhibits your ability to wear a face covering.

CANADIAN EMERGENCY BUSINESS ACCOUNT INFO Expand/Collapse

Our team is dedicated to assisting our members with the Canadian Emergency Business Account. For our most up-to-date information, please click here.

For CEBA updates, FAQ's, or any application question support please visit and bookmark the Government of Canada CEBA website.

You may now check on the status of your CEBA application any time at least 5 days after you have applied. Click here to check your application status.

ENHANCED SAFETY PRECAUTIONS Expand/Collapse

  • If you have just returned from travelling outside of Canada, or are exhibiting symptoms of COVID-19 (Coronavirus) please refrain from visiting our office or branch and complete your banking from home using our website or mobile app.

  • We have increased cleaning and sanitation processes at all of our locations, and have installed top-of-the-line hand sanitizing stations. We welcome you to use these when coming and going from the branch.

  • We have implemented return-to-work medical review and quarantine measures for any staff member who has traveled or had contact with anyone who has traveled, or who is exhibiting any COVID-19 symptoms.

  • We are using the Ontario government’s COVID-19 Self-Assessment before any member or employee can enter any of our locations. Before visiting one of our locations, click here to take the self-assessment. If you answer “yes” to any of the questions, unfortunately we will be unable to service you in person at this time. Please contact our Service Excellence Centre to make alternate arrangements for how we can assist you with your banking remotely. 

  • We have installed plexiglass shields at our member service wickets to protect our members and staff.

BANK FROM HOME Expand/Collapse

Our branches continue to remain open with condensed business hours. We encourage you to take advantage of our online and mobile banking services. With our digital banking tools, you can:

  • Check balances and verify transactions, and keep tabs on your account balance in real-time
  • Deposit cheques using our free mobile app (available on the Apple App Store or Google Play)
  • Transfer money between your accounts, or send free Interac E-Transfers by text or email
  • Pay Bills and set up new bill payees
  • Open new chequing or savings accounts using desktop Online Banking
  • Change your account package by submitting a request within desktop Online Banking
  • Set up a variety of security alerts to further protect your finances

Click here to learn more about these features.

BEWARE OF FRAUD Expand/Collapse

Unfortunately, some fraudulent scams are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgement when accessing links from emails and social media, or providing any information by telephone. If you have questions about the validity of any online or telephone claims, specifically from anyone claiming to be from YNCU, please contact our Service Excellence Centre at 1-888-413-YNCU (9628).

As many members have been contacting our Service Excellence Centre, please be aware that hold times may be slightly longer due to the increased volume. You can always return to this page for the most up-to-date information on the measures we are taking to ensure the health and safety of our members and staff.

Click here for a list of COVID-19 scams to be aware of, curated by our internal Risk Management department.

For a full list of COVID-19 related scams, please visit the Canadian Anti-Fraud Centre. 

OUR PARTNERS' COVID-19 RESPONSES Expand/Collapse

Collabria: Our credit card partner Collabria is committed to supporting your needs during this time. Reach out to Collabria at 1-855-341-4643 to discuss how they may be able to assist.

CUMIS: Our insurance provider CUMIS has introduced reduced driving refunds as well as flexible relief measures.

Click here for more information on CUMIS' COVID-19 response.

Click here for more information on the Reduced Driving Refund.

WE'RE HERE TO HELP Expand/Collapse

We understand and respect that these are uncertain times. As a member-driven financial institution, we are committed to working closely with personal and small business members to help them manage through the challenges and impacts of COVID-19. This support will include up to six months payment deferral for residential mortgages and the opportunity for relief on other credit products, both evaluated on a case-by-case basis.

We are here to help members who have been financially impacted by COVID-19. Deferring payments may provide your family with the financial relief you require in this time of need, but interest will continue to accrue while payments are deferred. To discuss your financial need in more detail, please click here to book an appointment with a financial advisor.

SERVICE EXCELLENCE CENTRE Expand/Collapse

Our SEC is currently experiencing higher than normal call volumes, which may result in longer wait times. Should you need to contact the SEC, please click here to read a list of our Frequently Asked Questions. If you are unable to find the answer you're looking for, contact us and we will be happy to help.

For those who require special assistance with completing banking remotely, we have set up a Priority Assistance Line for those aged 65+. Associates are trained to help walk you through banking from home and can be reached at 1-833-733-9220.

CRA DIRECT DEPOSIT ENROLLMENT Expand/Collapse

Applying for the Canada Emergency Response Benefit? Sign up for direct deposit now to ensure your benefit payments arrive sooner! We can help you sign up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA). We encourage you to use direct deposit to avoid any delays and receive your payments faster. Click here for more information and step-by-step instructions for set-up.

 

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